Jorge Gasca
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Live B2B SaaSPrivate source

Zentix — AI agents that keep customer context together

Zentix gives small teams one place to handle AI-assisted conversations from the web, WhatsApp, and Telegram, then carry useful context into the CRM or a human handoff.

Open live productPrivate source
Zentix homepage with an AI-agent conversation and channel connections.
Public product page2026-08-09The conversation shown is a public example, not customer activity.

30-second brief

RoleIndependent product builder
StageLive B2B SaaS
What I owned

I framed the product, designed the agent setup and CRM journey, built the public widget and channel connections, and handled responsive QA and release checks.

Current result

The live product now presents agent setup, multichannel conversations, CRM follow-up, and human handoff as parts of the same customer journey rather than separate tools.

What I noticed

A customer can start in one channel and continue in another. Without a shared contact record and clear handoff rules, the team loses context and the customer has to repeat the story.

What I worked on

  1. 01

    I designed a setup flow for business context, FAQs, channel connections, and response boundaries.

  2. 02

    I connected conversations with contacts, leads, deals, appointments, quotes, and notifications.

  3. 03

    I tested the widget, webhooks, authentication boundaries, and responsive dashboard behavior as one journey.

One decision that mattered

I kept public checks read-only and separated them from authenticated, account-bound actions. A public widget should never be able to trigger private CRM work without the right identity and context.

What I learned

The hardest part was not adding another channel; it was deciding which context must follow the customer. That became the organizing principle for the product.

Current status

Zentix is a live B2B SaaS product. The portfolio links to the product, while the repository and account areas remain private.

See it in action

Zentix

Public, synthetic, or simulated screens only. Customer and account data stay out of the portfolio.

01

I designed a setup flow for business context, FAQs, channel connections, and response boundaries.

02

I connected conversations with contacts, leads, deals, appointments, quotes, and notifications.

03

I tested the widget, webhooks, authentication boundaries, and responsive dashboard behavior as one journey.

Zentix homepage showing an AI-agent conversation and Web, WhatsApp, Telegram, and CRM connections.
Public product pageZentix on desktop.The conversation shown is a public example, not customer activity.
Zentix homepage showing an AI-agent conversation and Web, WhatsApp, Telegram, and CRM connections.
Public product pageZentix on mobile.The conversation shown is a public example, not customer activity.

A short walkthrough from agent setup to channel connections and CRM follow-up.

Read the visual transcript

The walkthrough opens with the Zentix agent setup, moves through the available web and messaging channels, and finishes on the CRM and human-handoff parts of the customer journey. All visible information is public example content.

Public product pageShort walkthrough of Zentix.The conversation shown is a public example, not customer activity.

Technology

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