Jorge Manuel Gasca Gutiérrez
Customer Success and Solutions
Bilingual customer and solutions specialist who explains complex SaaS systems, diagnoses adoption blockers, connects technical workflows, and helps teams move from a desired outcome to confident use.
Best-fit roles
Matching titles describe role fit, not past employment.
- Technical Customer Success Manager
- Customer Success Manager or Engineer
- Solutions Consultant or Engineer
- Customer Onboarding Manager
- Customer Enablement Specialist
- Technical Account Manager
- Product Support Specialist
Experience
May 2025 - Present
Apollo.io
Product Specialist | SaaS onboarding and GTM systemsCurrent employment- Guide 50+ B2B customer teams weekly in English and Spanish through Apollo implementation, including ICP prospecting, contact data, mailbox setup, lists, sequences, sending controls, deliverability, and integrations.
- Translate revenue goals into repeatable workflows and diagnose configuration, activation, and adoption blockers across the outbound lifecycle.
- Apply buying intent, enrichment, data quality, sequence logic, and CRM-connected processes to improve operational execution.
Mar 2024 - May 2025
MiniTiendAI
Product Development ManagerVerified product role- Led product development for a small-business storefront MVP across business creation, responsive UX, catalog setup, commerce handoffs, QA, and releases.
- Turned a complex store-building process into guided steps that non-technical owners could complete on desktop and mobile.
- Connected product decisions to public evidence, current limitations, and production behavior rather than relying on feature claims alone.
Mar 2024 - Present
Independent product portfolio
AI, SaaS, and automation product builderConcurrent independent work- Design and ship AI agents, GTM tools, and workflow automation across web, WhatsApp, Telegram, and voice interfaces.
- Connect LLMs, APIs, webhooks, databases, CRMs, and human handoffs using JavaScript/TypeScript, React/Next.js, Node.js, n8n, Make, Zapier, and MCP.
- Deliver from product concept through deployment on Vercel, Firebase, Supabase, Docker, Cloudflare, and Hostinger VPS environments.
Earlier experience
Sales, customer operations, compliance, and learning
Bilingual commercial and customer-facing rolesGrouped summary - no missing employers or dates inferred- Built end-to-end commercial context through consultative sales, customer onboarding, account operations, fraud/compliance work, training, education, and bilingual support.
- Developed a practical ability to explain unfamiliar systems, ask better discovery questions, and guide people through operational change.
Selected product evidence
Zentix
Live B2B SaaSAI agents for sales, support, and appointments across web, WhatsApp, Telegram, and voice.
Read case studyHablaYa
Live EdTech productReal-time voice AI language practice across 16 languages with responsive learner workflows.
Read case studyMiniTiendAI
Live MVPSmall-business storefront generation, conversion flows, and WhatsApp ordering automation.
Read case studyComplete build inventory
- ZentixLive B2B SaaS
- HablaYaLive EdTech product
- MiniTiendAILive MVP
- OrdenAILive pilot
- GTMSnapIndependent build
- Tonalli AILive product demo
- Zentix OfficeSimulated POC
- Hermes Agent LabIndependent lab
Complete skills and systems
Customer enablement
Onboarding | Journey Mapping | Enablement | Documentation | Customer Discovery | Bilingual Product Education
Revenue platforms
Apollo.io | HubSpot | Salesforce | GoHighLevel | CRM and Lifecycle Workflows
GTM and revenue operations
GTM Engineering | Revenue Operations | GTM Systems | Sales Operations | Marketing Operations | Growth Automation | Lead Data and Enrichment | CRM Workflows | Sales Engagement | Deliverability | SaaS Onboarding | AI Workflows
Automation and agents
n8n | Make | Zapier | REST APIs | Webhooks | MCP | AI Agents | Human-in-the-loop
Product UX and quality
Responsive UX | Accessibility | Behavioral QA | Prototyping | Release Verification
AI and communications
DeepSeek | OpenAI | Gemini | Cerebras | Twilio | WhatsApp Cloud API | Telegram | Cartesia
Development and cloud
JavaScript/TypeScript | Node.js | React/Next.js | Firebase | Supabase | GitHub | Vercel | Docker | Cloudflare | Hostinger VPS
Credentials
- Google Cloud Generative AI Leader (2025)
- Google Digital Marketing and E-commerce (2025)
- Apollo.io Workflows and Cold Emailing (2025)
- Mate Academy Full-Stack Development (2022-2025)
Languages
- Spanish - Native
- English - C2
- Portuguese - A2
Contact
For a role, include the team, product, location, and position.